Delete your Libre Books account

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You can delete your Libre Books account from inside the app, or by emailing support. Deletion permanently removes your login. What happens to business books depends on whether you solely own an organisation or share it with a team.

Kenyan law expects businesses to keep tax records for 5 years. Export your invoices and books before deleting. Deleted data cannot be recovered.

We process deletion requests within 30 days of receiving them.

Delete from the app

  1. Open Libre Books and sign in with the account you want to delete.
  2. Open the More tab.
  3. Tap Settings.
  4. Under Data & privacy, open Security.
  5. Near the bottom of that screen, tap Delete account (just above Log out).
  6. Follow the deletion wizard: export reminder (optional), team ownership check, then type DELETE_MY_ACCOUNT to confirm. If you own an organisation that still has other active members, you must transfer ownership before deletion can finish.

When deletion completes for organisations you solely own, related Paystack subscriptions are cancelled where applicable, and a confirmation email may be sent if email delivery is configured.

Request deletion by email

If you cannot use the in-app flow, email support@librebooks.app.

Send the request from your registered email address. We will send a confirmation email once the deletion is complete.

Include:

  • Subject line: Account deletion request
  • The registered email (and organisation name if you know it)
  • A clear statement that you want the account permanently deleted

We may ask for a short verification step before processing the request.

What is deleted

  • Your user login and ability to sign in
  • Personal profile and settings fields associated with your user (for example display name, email on profile, phone and related settings are cleared or set to deleted placeholders before the auth user is removed)
  • Solo organisations you own with no other active members: selected personal identifiers are scrubbed first (contact name/email/phone/KRA PIN; employee display name/email; employee statutory KRA PIN / NHIF / NSSF numbers; organisation KRA PIN). The eTIMS queue for that organisation is deleted. The organisation row is then hard-deleted, which cascades to its business records (invoices, books, audit rows tied to that organisation, and related child tables).

What remains

  • Multi-member organisations: if other people remain on the team, their organisation books stay for them (including invoices and any KRA PINs stored for that organisation). You cannot delete your account while you still own such an organisation - transfer ownership first. After you leave, you no longer access that organisation through your deleted login.
  • Our service providers may keep limited technical logs for a short period under their own policies.

Libre Books does not currently keep a separate long-term archive of solo-organisation invoices or fiscal rows after the organisation is hard-deleted.

Questions

Email support@librebooks.app. See also our privacy policy.